Questions and Answers
Here you will find answers to the most frequently asked questions at eye doctor Copenhagen Eye Institute.
How to get Here Easily
Where are we located, and how can you reach us by public transport?
Copenhagen Eye Institute is centrally located in Copenhagen at Kejsergade 2, 2nd floor, 1155 Copenhagen K. Kejsergade is situated by Gråbrødretorv, in the heart of the historic medieval city.
Our clinic is easily accessible by public transport.
- Metro: We are just a few minutes’ walk from Nørreport Metro Station (M1/M2 lines) and Gammel Strand Metro Station (M3/M4 lines).
- Bus: Several bus lines stop nearby, including at Gammel Strand and Nørreport.
- S-train: Nørreport Station is served by several S-train lines
We recommend using Rejseplanen.dk for the most accurate route planning.
Where can I park my car?
Unfortunately, we do not have dedicated parking spaces for our patients. We recommend nearby parking garages, such as Q-Park at Illum and Magasin, or the parking facility at Gammel Mønt.
Do You Have an Elevator in the Building?
Yes, at Copenhagen Eye Institute we prioritize easy access for everyone. There is an elevator in the building that goes directly up to the clinic on the 2nd floor. This ensures a convenient and accessible visit for all our patients.
Practical Information about your Visit
Will I be seen on time?
We always perform a thorough eye examination with all necessary preliminary tests. Therefore, you should expect your visit to take between 30–60 minutes. The duration may vary depending on the specific examination or treatment you require. We always strive to minimize waiting times.
If I Need to Have Drops, Can I Drive/Work after My Appointment?
It depends on the type of examination you need. If your eyes need to be dilated with pupil-dilating drops, your vision will be blurred for several hours afterwards. You should therefore not drive or perform precision work immediately after the appointment. We recommend arranging transport home and avoiding work that requires sharp vision for the rest of the day. Please ask the staff if you are in doubt.
Will I get a New Appointment for a Check-Up?
If your eye doctor determines that a follow-up is needed, you will receive the new appointment via SMS within a few days. This ensures the best possible follow-up for your eye care.
How do I renew my prescription?
To renew your prescription for eye medication, you can write to us via Lægevejen.dk or the Lægevejen app once you have created an account in the service. Otherwise, you should call us, and in most cases we will help you. ask you to book a short consultation so the eye doctor can assess the need for continued medication and ensure that the treatment is still appropriate for you. This is for your own safety.
Do I Need Glasses?
If you experience that your vision changes over a longer period of time, it is a good idea to contact an optician; optical shops often offer free vision tests. If the optician cannot adjust your glasses, or if an eye disease is suspected, they will recommend seeking advice from an eye doctor. Children over 12 years old are also recommended to visit an optician.
Should I Bring all My Glasses with Me when I Come for an Examination?
Yes, that is a good idea. Please bring all your current everyday glasses. You do not need to bring reading glasses or sunglasses. This helps the eye doctor get a complete picture of your vision.
Should I Have My Contact Lenses in when I Come for a Consultation?
You may wear contact lenses when you arrive, but we ask that you remove them before your examination. We therefore recommend bringing a new pair of contact lenses for after your consultation. Ideally, a 24-hour break from lenses before the exam provides the most accurate measurements, but only if this is feasible in your daily routine.
I Have a Stye, Can Anything be Done?
The best treatment for a stye is warm compresses and gentle circular massage. You can apply a warm compress to the affected area for about 5–10 minutes at a time, several times a day. This can help open the blocked gland and relieve symptoms. It is recommended to avoid squeezing or rubbing the stye, as this can worsen the condition and lead to infection.
If the above methods have not helped, we ask that you book an appointment with us to plan the best treatment.
Do I Need a Referral?
No, you do not need a referral to book an appointment with us. However, if you are experiencing reduced vision and have not yet had an eye test at an optician, for example at a glasses store, it may be a good idea to consult an optician first.
Can I Use My Health Insurance?
Yes, at our private clinic you can use your health insurance. Read more about your options here: health insurance for eye care.
Book appointment
Book an appointment today and have a consultation the same day or within the week.