Patient Guidance and Patient Compensation
At the eye doctor Copenhagen Eye Institute, located in the heart of Copenhagen, we ensure your comfort and confidence before, during, and after your eye treatment. Here you will find clear patient guidance, information about patient compensation, and instructions on what to do in case of unexpected incidents.
Patient Guidance
At Copenhagen Eye Institute, we believe that clear and transparent patient guidance is crucial. We want you as a patient to be fully informed about your treatment and surgery options – before, during and after your eye care journey. This also applies if you wish to discuss the treatment or file a complaint with us or other relevant parties.
How to Contact Copenhagen Eye Institute
If you have questions or experience something you are dissatisfied with, we recommend that you first contact the staff directly, as dialogue can often lead to a quick and satisfactory solution.
If you wish to file a complaint with management, you can send an email to: contact@cpheyeinstitute.com
We strive to respond to all inquiries as quickly as possible.
Capital Region Patient Guidance
Before you file a complaint with us or others, you may consider contacting a patient advisor in the Capital Region. They can anonymously and confidentially help you understand the complaint system, fill out relevant forms and ensure that your complaint is sent to the appropriate authorities.
Contact patient advisors, Capital Region:
Patient Compensation
If you wish compensation for an injury that occurred during examination or treatment, you can file a report with Patient Compensation via their website patienterstatningen.dk.
Before you file a report, we recommend using the guide Should you seek compensation? to see if it makes sense for you to seek compensation before you apply. Patient compensation can cover injuries during examination, treatment or due to medication.
Contact information for Patient Compensation:
- Address: Kalvebrygge 45, 1560 Copenhagen V
- Phone: 33 12 43 43
- Web: patienterstatningen.dk
Adverse Events – how to Report
An adverse event is an error or deviation that occurs in connection with a visit or treatment, which is not due to your own illness and which could have caused harm. If you have experienced an adverse event in connection with your eye care, you can report it to the Danish Patient Safety Database (DPSD). Here’s how:
Why Choose Copenhagen Eye Institute?
At Copenhagen Eye Institute, we combine clinical expertise and care in modern facilities in central Copenhagen. Our eye doctor have many years of experience with treatments such as cataracts, laser eye surgery, and lens replacement. We place great emphasis on safety, quality, and personalized treatment, and we always take ample time for you.